{"id":720,"date":"2024-08-02T11:46:59","date_gmt":"2024-08-02T11:46:59","guid":{"rendered":"http:\/\/addbusiness.be\/services\/customer-leadership\/"},"modified":"2026-03-10T14:22:36","modified_gmt":"2026-03-10T14:22:36","slug":"customer-leadership","status":"publish","type":"page","link":"https:\/\/addbusiness.be\/en\/services\/customer-leadership\/","title":{"rendered":"Cockpit"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;0&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; uncode_shortcode_id=&#8221;153358&#8243; el_class=&#8221;header&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;5\/12&#8243; uncode_shortcode_id=&#8221;197280&#8243;][vc_empty_space empty_h=&#8221;2&#8243; desktop_visibility=&#8221;yes&#8221;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;104574&#8243; el_class=&#8221;header_left&#8221; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;211177&#8243;][vc_column_text uncode_shortcode_id=&#8221;184100&#8243;]<\/p>\n<table>\n<thead>\n<tr>\n<td class=\"subtitel_lijn\" width=\"30\"><\/td>\n<td width=\"10\"><\/td>\n<td><span class=\"subtitel\">Navigate to your destination<\/span><\/td>\n<\/tr>\n<\/thead>\n<\/table>\n<p>[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;140101&#8243; el_class=&#8221;intro&#8221; css=&#8221;.vc_custom_1773152544891{padding-bottom: 20px !important;}&#8221;]<\/p>\n<h1>Cockpit \u2013 Customer leadership<\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space empty_h=&#8221;2&#8243; desktop_visibility=&#8221;yes&#8221;][\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;149580&#8243; el_class=&#8221;header_right&#8221; limit_content=&#8221;&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;758045&#8243;][vc_single_image dynamic=&#8221;yes&#8221; media_width_percent=&#8221;100&#8243; media_ratio=&#8221;sixteen-nine&#8221; advanced=&#8221;yes&#8221; media_overlay_color=&#8221;color-147653&#8243; media_overlay_opacity=&#8221;100&#8243; media_overlay_visible=&#8221;yes&#8221; media_overlay_anim=&#8221;no&#8221; media_text_anim=&#8221;no&#8221; media_image_anim=&#8221;no&#8221; media_padding=&#8221;2&#8243; uncode_shortcode_id=&#8221;107162&#8243; media_overlay_color_type=&#8221;uncode-palette&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;987693&#8243; css=&#8221;.vc_custom_1725619567049{padding-top: 90px !important;padding-bottom: 90px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text text_lead=&#8221;yes&#8221; uncode_shortcode_id=&#8221;178163&#8243;]<\/p>\n<h2><strong>You lead. I enhance your direction, focus, and behavior.<\/strong><\/h2>\n<p>This section is for leaders who want to turn their leadership into action \u2013 and get their organization on board with what they stand for.<\/p>\n<p>[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;409244&#8243;]<strong>Common pain points:<\/strong><\/p>\n<ul>\n<li>&#8220;I want to provide clear direction without coming across as bossy.&#8221;<\/li>\n<li>&#8220;My team waits passively. Initiative is lacking.&#8221;<\/li>\n<li>&#8220;Customer focus sounds great, but it&#8217;s not truly lived.&#8221;<\/li>\n<\/ul>\n<p><strong>What you decide:<\/strong><\/p>\n<ul>\n<li>When we start \u2013 and how frequently we work together<\/li>\n<li>Whether we focus on personal leadership, team dynamics, or both<\/li>\n<li>Whether we use training, reflection, or real-time feedback moments<\/li>\n<\/ul>\n<p><strong>What we can use:<\/strong><\/p>\n<ul>\n<li>Paradoxical leadership: how do you lead firmly and humanely? (inspiration: NeuroTrainingLab Prof. Steven Poelmans)<\/li>\n<li>One-on-one co-pilot coaching: you set the pace<\/li>\n<li>Facilitating transformation \u2013 from awareness to behavioral change with your team (inspiration: SalesCubes, Prof. R\u00e9gis Lemmens)<\/li>\n<\/ul>\n<p><strong>What it delivers:<\/strong><\/p>\n<ul>\n<li>You communicate more consciously, clearly, and powerfully<\/li>\n<li>Your leadership accelerates the team, the culture, and the customer relationship<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; back_color=&#8221;color-824783&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; sticky=&#8221;yes&#8221; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;935517&#8243; back_color_type=&#8221;uncode-palette&#8221;][uncode_block 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css=&#8221;.vc_custom_1725617177596{padding-top: 90px !important;padding-bottom: 90px !important;}&#8221;][vc_column width=&#8221;1\/1&#8243;][vc_column_text uncode_shortcode_id=&#8221;192977&#8243;]<\/p>\n<h2>Define your flight plan<\/h2>\n<p>[\/vc_column_text][uncode_index el_id=&#8221;index-114584&#8243; loop=&#8221;size:All|order_by:date|post_type:page|tax_query:10|taxonomy_count:10&#8243; screen_lg=&#8221;1000&#8243; screen_md=&#8221;600&#8243; screen_sm=&#8221;480&#8243; gutter_size=&#8221;3&#8243; page_items=&#8221;media|featured|onpost|original,title,link|link|default_size|not_scale_mobile|default_width|default_outline|Discover flight plan&#8221; single_back_color=&#8221;color-824783&#8243; single_overlay_opacity=&#8221;50&#8243; single_padding=&#8221;2&#8243; single_title_dimension=&#8221;h3&#8243; single_border=&#8221;yes&#8221; uncode_shortcode_id=&#8221;258101&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row 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