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The cockpit: Customer leadership
You lead. I enhance your direction, focus, and behavior.
This section is for leaders who want to turn their leadership into action – and get their organization on board with what they stand for.
Common pain points:
- “I want to provide clear direction without coming across as bossy.”
- “My team waits passively. Initiative is lacking.”
- “Customer focus sounds great, but it’s not truly lived.”
What you decide:
- When we start – and how frequently we work together
- Whether we focus on personal leadership, team dynamics, or both
- Whether we use training, reflection, or real-time feedback moments
What we can use:
- Paradoxical leadership: how do you lead firmly and humanely? (inspiration: NeuroTrainingLab Prof. Steven Poelmans)
- One-on-one co-pilot coaching: you set the pace
- Facilitating transformation – from awareness to behavioral change with your team (inspiration: SalesCubes, Prof. Régis Lemmens)
What it delivers:
- You communicate more consciously, clearly, and powerfully
- Your leadership accelerates the team, the culture, and the customer relationship
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Interested in an exploration? |
I’ll be in touch soon.
Your co-pilot, Marc Neyrinck.
